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Privacy Policy for Your live99 Account

Our live99 Privacy Policy explains what we collect when you open an account, use DANA or QRIS, and move between celebsroulette, ituslot and other lobby areas.

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live99 Privacy Policy for Your live99 Account
CONTACT PATHS

Where Privacy Requests Go

A clear contact route helps you ask what we hold, why we use it, or how to correct an account detail. Start from the account support path and include the email or phone detail connected to your profile; never send a wallet PIN or full payment password. We can then match your request with the correct account record and explain any verification step before making a change.

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Account contact

Use our account support path for a copy request, correction request or question about the personal details attached to your live99 login. We may ask you to confirm the registered phone detail before discussing private account records.

Wallet status

If a DANA, OVO, GoPay or QRIS reference appears in your account history, include the date and reference status when contacting us. We use those details to locate the relevant record without asking you to reveal a wallet PIN.

Access concern

For a sign-in alert, unfamiliar device or account access concern, contact support through the account path before changing payment details. We can check session records, place a security hold where needed and explain the next identity step.

SECURITY PRACTICE

How live99 Handles Account Data

We separate the data needed to operate an account from optional browser preferences, so a cookie choice does not change the core record used for sign-in or payment matching.

What we collect

We may collect your name or contact detail, verification information, login timestamps, device and browser signals, support messages, and payment status references. These records help us connect a legitimate account request with the correct profile and transaction history.

Why it is used

Account data supports sign-in checks, payment matching, fraud prevention, service messages and responses to privacy requests. A DANA or QRIS status can be compared with your account reference, while the wallet credential itself remains outside our requested details.

Cookies and devices

Cookies can keep a session working and remember selected browser settings. On mobile, device signals may help flag an unfamiliar login; clearing cookies can sign you out and may require the phone verification step before account access resumes.

Account security

We use login records, phone verification and account checks to reduce unauthorised access. If you switch from a mobile browser to desktop, a new session may be recorded; contact support if that device change was not made by you.

Retention period

We keep account, payment-status and security records only as long as needed for the stated purpose, account administration, legal duties or a genuine dispute. When a record is no longer needed, our handling process removes or anonymises it where practical.

Changes and contact

You may ask for access, correction or deletion of eligible personal data through our account contact path. We first verify the request, explain any record that must remain for legal or security reasons, and confirm the action taken.

Privacy Policy Questions From Indonesia

These answers address the searches we receive most often about the live99 Privacy Policy. They cover account records, local wallet references, cookies, device changes and requests for access or correction. If your situation is different, send the account contact team the relevant reference without sharing a PIN or full password.

It covers personal details, verification records, login and device signals, cookies, support messages, payment-status references and retention. It applies when you open or use an account, including activity connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account records.

Our policy describes receiving transaction status and reference details needed to match a payment with your account. You should not send us a wallet PIN or full password through support. If a request appears to ask for one, stop and use the account contact path.

Contact us through the account support path and state that your request concerns the Privacy Policy. Include the registered phone detail or account identifier, but not your password. We verify ownership first, then explain which records can be provided and the expected handling steps.

Yes, you can ask us to correct an inaccurate eligible detail through the account contact route. Tell us which field is wrong and provide the updated value only after identity checks. We may retain an earlier record where security, legal or dispute needs require it.

Cookies can preserve a browser session and selected settings. If you clear them, move from mobile to desktop or use a new browser, the account may request phone verification again. This device check helps us identify an unfamiliar session where local law permits access.

We retain payment-status, login and security records for as long as needed for account administration, legal duties, security checks or a genuine dispute. The exact period can vary by record type. You can ask support why a particular record remains in our system.

You may request deletion of eligible personal data through our verified contact path. Some account, payment or security records may need to remain for legal, fraud-prevention or dispute purposes. We will explain the reason, remove what can be removed, and confirm the outcome.

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