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live99 Legal Terms For Indonesia

live99 Legal gives you a clear place to check account conditions, data handling, payment records and access requirements before you open an account.

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POLICY HELP ROUTES

Where To Ask About Legal Terms

A clear contact path matters when a Legal question affects your account or wallet record. Start from the support route connected to your account and include the email or phone detail used during verification, plus the relevant transaction reference when your question concerns DANA, OVO, GoPay or QRIS. We can then direct the request to the right policy or account queue without asking you to repeat the full history.

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Account access questions

Use the support path attached to your account when phone verification, an account pause or a local-law access question needs clarification. Include your registered contact detail so we can match the request to the correct account record.

Wallet record questions

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account matters, send the transaction reference and the date shown in your account. This gives our support team a specific record to check against the policy request.

Policy change requests

If you want a correction, access copy or policy clarification, state the exact request in your account support message. We will use the contact detail already connected to your account before discussing private records.

DATA AND ACCOUNT CARE

How live99 Handles Policy Details

Legal handling is practical: we keep account information tied to the reason it was collected, use verification details to protect account access, and retain transaction records for operational and policy needs.

Account data

We use the details you submit for account access, phone verification and policy support. Keep your registered contact information current so a request about Legal terms can be connected to the right account without avoidable delays.

Cookie choices

Cookies can support essential sign-in and page behaviour, while your browser controls may let you adjust optional choices. Changing those settings can affect how policy pages or account prompts appear on your device.

Account security

Phone verification is part of the access path before you enter the account. Do not share verification codes with another person, and contact support through your account if a sign-in detail no longer belongs to you.

Payment records

A DANA, OVO, GoPay or QRIS reference, along with bank transfer or virtual account details, may be used to identify a transaction. We check the record connected to your account rather than relying on a screenshot alone.

Retention requests

Some account and transaction records may need to remain available for service, dispute or policy reasons. Ask through your account support route if you want to know what record is held and why its retention applies.

Change requests

You can request correction of inaccurate account details or ask how a policy decision was reached. Include the specific field or decision, and we will verify your identity before discussing or changing private information.

Your live99 Legal Questions

These Legal answers cover the questions you are most likely to have before opening an account or asking for a policy change. They explain access, identity, data, payment records and contact steps in plain terms. If your situation is different, use the account support route with the exact detail you need checked.

It covers account conditions, phone verification, data handling, cookies, payment records, account security, policy requests and access wording. Before opening an account, confirm that access is permitted for your location, because eligibility depends on local law and your own circumstances.

Yes. Access depends on local law, and you are responsible for checking whether the service is permitted where you are located. We may restrict or pause access when a local requirement applies or when your account details need verification.

Phone verification connects the account to a contact detail you control and helps us handle access requests safely. Complete that step before account access, and never share the code. If your number changed, contact support through the account route.

We use the transaction reference and account connection to check a wallet record. For a Legal or payment query, provide the method, date and reference shown in your account. A screenshot alone may not establish which account made the transaction.

Yes, send a specific correction request through the account support path and identify the inaccurate field. We confirm that you control the account before changing private details, and some transaction or policy records may still need to remain retained.

Use the account support route and ask for the particular data category you want, such as account details or a wallet record. Include your registered contact detail. We verify the request first and explain any limits that apply to retained records.

Read the policy wording connected to the notice, then contact support from the affected account with the decision date and your specific question. If the matter concerns access, state your location so local-law conditions can be checked accurately.

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